The General Terms and Conditions regulate the relations between the buyer and the seller in the online store https://www.vernesasmolcic.com, or https://vscreative.hr (hereinafter the Online Store). By purchasing in the Online Store, the Buyer confirms that he has read the General Terms and Conditions and that he agrees with them.
VS CREATIVE, obrt za kreativne usluge, vl. Vernesa Smolčić, Donji Hruševec 101/2, Donji Hruševec; e-mail: [email protected]
The buyer is any able-bodied, legal and natural person who places an order by e-mail, social network or through the Online Store, and pays for or downloads the ordered goods free of charge.
After completing the order, the Buyer will receive an order confirmation by e-mail within 24 hours. If the Buyer wants to change the order or cancel it, he can do so within 2 hours of receiving the order confirmation by sending an e-mail to [email protected]. If the Buyer does not withdraw the order within the agreed period, it is considered that the contract for the purchase of the product between the Buyer and the Seller is concluded. Pursuant to Article 45 of the Consumer Protection Act, the Buyer has the right to terminate the contract within 14 days without giving a reason, but has no right to terminate the contract if the subject of the contract is the delivery of digital content not delivered on physical media.
The seller is obliged to deliver the product within the agreed time.
4. DELIVERY OF GOODS
The seller will deliver the products electronically (in case of digital products) or via mail (in case of physical products).
By payment to the Seller's account (payment order or internet banking):
VS CREATIVE, obrt za kreativne usluge, vl. Vernesa Smolčić, Donji Hruševec 101/2, Donji Hruševec
Bank: Zagrebačka banka d.d.
Note: the products will be sent after the funds are visible on the Seller's account.
6. RIGHT TO WITHDRAW FROM PURCHASE AND RETURN OF PRODUCTS
Purchase agreement concluded via the Internet or e-mail, the Buyer may, regardless of the reason, terminate the written notice within 14 working days of receipt of the product e-mail address [email protected] or to the address of the Seller, unless it is a digital product that is does not deliver on physical media. The Seller undertakes to provide the Buyer with an overview of a part of the content of the digital product before the purchase.
The written notice must contain information about the product to be returned and the Customer's refund account number. Upon termination of the contract, the Buyer is obliged to return the product to the Seller at his own expense, and the Seller is obliged to return to the Buyer no later than 30 days from receipt of written notice of termination the entire amount paid by the Buyer under the contract, less product delivery costs. The returned product for which a refund is requested must be unused, undamaged and in the original packaging with a copy or original invoice attached. The Seller is not obliged to accept redemption shipments or shipments that do not comply with the Seller's terms of business.
The price of the product is stated on the website at the time of placing the order. The Seller reserves the right to change the price, which will notify the Buyer in writing or orally and offer him the opportunity to change or cancel the order.
8. COMPLAINTS AND WARRANTY
Complaints relate to damage and defects in the product. When taking over the product, the Buyer is obliged to determine any damage to the product and if he notices them, refuse to take over and notify the Seller by e-mail so that the product can be sent again.
At the request of the Buyer, the Seller will replace the defective product with a new correct product or, with the consent of the consumer, return the amount paid for that product, reduce the price or eliminate the defect in the product.
9. PROTECTION OF PERSONAL DATA
By purchasing in the Internet store vernesasmolcic.com / vscreative.hr you give your consent that the Seller, VS CREATIVE, obrt za kreativne usluge, vl. Vernesa Smolčić, Donji Hruševec 101/2, Donji Hruševec, processes the data specified in the order form to the extent necessary for the realization of the contractual relationship or delivery of the ordered goods.
You consent to the processing of data for the purposes of processing and delivery of ordered products, as well as for informational purposes and for the purpose of product promotion and the online store vernesasmolcic.com / vscreative.hr for the entire duration of your purchase.
The Customer and the registered user of the Online Store may at any time withdraw their consent to the disposal and processing of data left in the Online Store forms in whole or in part. By withdrawing the consent in full, the user account of the customer and / or registered user will be closed and his personal data deleted. At his own request, the Customer may at any time request the deletion of personal data from the database by e-mail.
Information on the content of the order is known only to the staff of VS CREATIVE authorized to process and prepare the package for delivery, and is in no way provided to third parties. All authorized representatives of the Seller are responsible for the protection of personal data of buyers.
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